FAQ's



Contact Information
HOW DO WE GET IN TOUCH WITH YOU?
Email: info@kikatableware.com
WhatsApp: +91 96060 90030
We will respond to your email or message during our office hours within 1 business day.

Discount Policy
SPEND MORE, SAVE MORE!

DINNERWARE & COASTERS:

  • Spend above Rs. 25,000 on a single transaction and automatically receive 5% discount (cutlery not included)
  • Spend above Rs. 50,000 on a single transaction and automatically receive 10% discount (cutlery not included)
  • Spend above Rs. 1,00,00 on a single transaction and automatically receive 12.5% discount (cutlery not included)

CUTLERY:
Buy 6 or more pieces of the same item and automatically receive 10% discount.
No additional volume discounts applicable on cutlery.

Product Information
WHAT IS YOUR DINNERWARE MADE OF?
All our dinnerware is made of premium Bone China and is decorated with 24 karat gold or platinum. Due to the delicate nature of our products and the precious metal detail, they are not suitable for use in the microwave. We recommend hand washing all our products for best results.

HOW DO I CARE FOR YOUR PRODUCTS?
DINNERWARE: We recommend to use a liquid detergent and a non-abrasive sponge. 
CUTLERY: We recommend to use a liquid detergent and a non-abrasive sponge. We recommend that you wipe the cutlery dry immediately as water spots may leave stains on the product.
COASTERS: We recommend to wipe it dry using a soft cloth. Do not use any cleaners or chemicals as the coasters may get discoloured.


Order Workflow

HOW DO I KNOW MY ORDER IS PROCESSED?
You will receive an email notification from Kika Tableware once your order has gone through successfully.

CAN I MAKE CHANGES TO MY ORDER?
We aim to fulfill and ship all orders within 1-2 business days. Once fulfilled, orders cannot be cancelled or modified. In case you need to get in touch with us regarding any changes to your order before fulfillment, please email us at info@kikatableware.com

HOW CAN I TRACK MY ORDER?
You will receive an email confirmation with tracking details once your order has shipped from our warehouse.

WHAT IF MY PRODUCT IS BROKEN/DAMAGED IN TRANSIT?
We pack all our products securely to protect them against transit damage. In the event that your order arrives damaged, please contact us by Whats App or Email to arrange for a replacement. All claims for transit damage must be made within 48 hours of delivery of the parcel to your shipment address. No claims for transit damage will be accepted after 48 hours of delivery.

DO YOU OFFER EXCHANGE/REFUNDS?
We do not offer exchanges or refunds to our products. We only offer replacement due to transit damage.

DO YOU OFFER GIFT WRAPPING ?
We offer complimentary gift wrapping upon request with our signature gift wrapping paper and ribbon.

 

Our Story

Janaki Kirloskar believes that understated elegance and luxury will never go out of style.

Janaki knew her "why" about Kika Tableware from Day 1 - she wanted
to create a brand in the home decor space that is distinctively
colourful, modern and makes a statement.

Janaki is the 4th-generation of the Kirloskar business family. From a young age, she envisioned herself to be a part of the family business and went on to complete her degree in Industrial Engineering from USA. She immersed herself into optimizing manufacturing spaces and working to build a larger, more comprehensive supply chain for her father, Vijay Kirloskar's business.

After over a decade of working in the family business, Janaki wanted
to spread her wings and dabble in the entrepreneurial and start-up
business space. Kika Tableware was born in 2016, the name "Kika" was
coined by her husband, Rahul and is a fusion of the two people closest
to their hearts - their daughters.

Janaki has always had a penchant for putting together design and colour and she has personally been involved in every step of the process at Kika Tableware - marketing, design, packaging, warehousing, sales, manufacturing and quality. She is determined to set her brand apart in the Indian homeware market.