Free Shipping All India | Spend More, Save More!

FAQ's

How do we contact you?

Our operations in India are based in Bangalore. Reach out to us on:

Email: info@kikatableware.com

WhatsApp only: +91 96060 90030

I love your products but I'm not sure how to order. What do I do?

It always hard to get started. Fret not, at Kika we've done the thinking for you. Click Dinner Sets to choose pre-set dinnerware options for 6, 8 or 10 people. If you want to add more products, choose Dinnerware and the collection you want. You can add the individual products to your cart based on what you need.

If you still feel lost, reach out to our friendly customer care team and they would be happy to assist you.

What is your dinnerware made of?

All our dinnerware is made from premium bone china decorated with 24k gold or platinum. All colours used on our products are certified lead and cadmium free which means, they are totally safe for food use. 

Due to the precious metal plating on our products, they are not safe for microwave use and we recommend hand washing for best results.

How do I care for your products?

For our dinnerware, we recommend to hand wash with a mild liquid detergent and a soft sponge. Do not use rough or abrasive surfaces to clean the tableware. We do not recommend using the dishwasher for these beautiful pieces.

For our cutlery, we recommend to hand wash with a mild liquid detergent and a soft sponge. Do not use rough or abrasive surfaces to clean the cutlery. We recommend to wipe dry the cutlery immediately after washing as water spots may leave stains on the product.

For our coasters, we recommend to clean with a soft cloth and wipe gently. Do not use any cleaners or chemicals as they may get discolored. 

How do I track my order?

We ship using Blue Dart within India. We aim to ship most orders with 24-48 hours after they have been placed. Once shipped, you will receive a notification from us with the tracking details which you can track on their website.

How do I want to modify my order after it has been placed?

Unfortunately, orders cannot be cancelled or changed once they have been placed. If you wish to add any more items, you can make a new order for the additional items. 

Do you charge for shipping?

We offer free shipping within India for any orders placed on our website.

What happens if my product is broken/damaged when I receive it?

Our packaging experts specialize in making sure that the fragile items are properly packed for transit. However, in the event of any items being broken during transit, we request you to contact our customer service team within 2 business days of receiving the shipment and we can arrange to process a replacement for you.

I've changed my mind and I don't want the item any more. What do I do?

Unfortunately, we do not offer exchanges or refunds for our products unless defective or damaged in transit. We are sure that you will love your new Kika Tableware. 

What discounts do you offer on your website?

Spend more, save more!

Dinnerware & Coasters:

  • Spend above ₹25,000 on one single transaction and you are entitled to 5% off on the entire order value (with the exception of cutlery)
  • Spend above ₹50,000 on one single transaction and you are entitled to 10% off on the entire order value (with the exception of cutlery)
  • Spend above ₹1,00,000 on one single transaction and you are entitled to 12.5% off on the entire order value (with the exception of cutlery)

Limited to single transaction and 1 per customer and the discount is automatically applied at the time of checkout.

Cutlery:

Buy 6 or more of the same product and enjoy 10% off as a bundle pricing discount.

No additional discounts are applicable for cutlery items. Discount is automatically applied after you add 6 or more items of the same product to the cart.

The item I'm buying is a gift. Do you offer any gift wrapping options?

We are delighted to offer gift wrapping with our customized paper at no additional charge to our customers. Please click the box for the items that are eligible for gift wrapping and you may also include a personalized message that we will print for your gift recipient. Price tags will be removed and the product will reach your recipient beautifully gift-wrapped!